Refund policy

Return & Refund Policy — 16POP CORNERS

Thank you for choosing 16POP CORNERS. All our products are small-batch, handmade and perishable. For safety and hygiene reasons, we follow a strict no-return policy. Please read the details below.

1. No Returns

  • We do not accept returns or exchanges for any product once delivered.

  • This includes reasons such as taste preference, personal choice, or opened/consumed items.

2. Refund & Return (Damaged / Wrong Product Only)

We only offer a refund or replacement if the delivered product is:

  • Damaged

  • Defective

  • Incorrect / wrong item sent

To claim:

  • Email or WhatsApp us within 48 hours of delivery.

  • Share clear photos of:

    • The product

    • Packaging

    • Shipping label

  • Do not dispose of the product until the issue is resolved.

Possible Remedies:

  • Replacement of the same product (subject to stock)

  • Store credit for the value of the item

  • Refund in exceptional cases

3. Refund Process

If your refund is approved:

  1. A confirmation will be sent via email/WhatsApp.

  2. Refunds are processed to the original payment method.

  3. It may take 5–7 business days for the amount to reflect in your bank or wallet, depending on your payment provider.

Note: Refunds are only applicable for verified damage, leakage, wrong product, or manufacturing defects.

4. Cancellation Process

We understand mistakes happen.

  • Orders can be cancelled within 2 hours of placing the order.

  • To cancel, contact us immediately via WhatsApp or email with your order number.

After 2 hours:

  • Orders may already be in production/packing.

  • In this case, cancellation will not be possible.

If a prepaid order is successfully cancelled:

  • Refund will be initiated within 3–5 business days.

5. Shipping Issues

  • If a package is delayed, stuck, or returned by the courier due to address issues, reshipping charges may apply.

  • If the courier marks the order delivered but you haven’t received it, please report it within 24 hours.

6. Hygiene & Safety

  • Because our products are food items, we strictly do not accept returns, opened items, or partially used products.

7. Contact Us

Email: 16pop.palette@gmail.com
Phone/WhatsApp: 9272101600
Address: CASA 16 POP, Lower Ground Floor, Supriya Apartment, Shivaji Park, Kolhapur, Maharashtra 416001.